WilliamLinville.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering practices for this Web site: Our online e-newsletter asks users to give us contact information (like their name and e-mail address). This information is used to contact the visitor when necessary with messages about events and special promotions from William Linville, and is never divulged to third parties. This site contains links to other sites. Neither Universalis, Inc. nor William Linville is responsible for the privacy practices or the content of such Web sites.
Our site uses an order form for customers to request information, products, services and assistance. We collect visitors' contact information such as their e-mail addresses, and financial information such as their account or credit card numbers. Contact information from the order form is used to send orders, information about our company, and occasional future promotional material. Customer contact information is also used to get in touch with the customer when necessary regarding an order.
Financial information that is collected is used to bill the user for products and services only. We keep all of your details in the strictest of confidence.
Choice Opt-Out
You can at any time ask to be removed from our e-mail list, phone list or our database by writing to us at contact@williamlinville.com or by clicking the unsubscribe button on any e-mail message.
Product Refund Policy
If you are not satisfied with a William Linville support product, please contact us at contact@williamlinville.com and return the undamaged/unused product to our address. We will arrange for a full refund of the purchase price.
Event Cancellation Policy
We recognize that plans change and life events sometimes interfere with one's ability to attend a seminar or event. While we will do everything in our power to help you reschedule, our cancellation policy for events is as follows:
* More than 30 days prior to the event - fees are fully transferable, or refundable.
* Within 30 days of the event - fees are transferable according to availability and are not
refundable.
All William Linville Programs need to be paid for before the start of any seminar.
Support product orders need to be paid for prior to shipping.